Family Service Counselor

Family Service Counselor

START DATE:

ASAP – Q1 2022

REPORTS TO:

Cemetery Sales Manager

KEY RESPONSIBILITIES:
  • Coordinate with families to make cemetery arrangements, including property (ground spaces, mausoleums), merchandise (memorials, vaults), and other services (engraving, etc.)
  • Participate actively in the promotion of the cemetery, including public presentations and group sales programs
  • Achieve minimum monthly, quarterly and annual sales expectations, and construct a plan of action and organize resources to accomplish sales goals.
  • Handle customer needs and potential complaints with compassion, including any telephone inquiries and walk-in customers
  • Exercise thoughtfulness and attention to detail in completing contracts and paperwork
  • Add to the positive and collaborative team culture
ELIGIBILITY REQUIREMENTS:
  • Full-time, on-site including some weekends as needed to attend services and meet customers
  • Proactive demonstration of team mentality and a positive and solution-driven attitude
  • Excellent customer service skills and corresponding feedback
  • Proficiency in English and in Google Suite (Sheets, Docs, etc.)
  • 2 years experience in administrative or general office role not required (but appreciated!)
  • Must be looking for a long-term employment opportunity and strive to grow with our business
SALARY:

Commissions with an hourly floor

INSURANCE BENEFITS:

Employees may participate in the company health, dental, and vision insurance plans after the completion of a 90-day trial period. The employer contributes 50% of the health insurance expense for a single individual. All other expenses are at the option of and borne by the employee.

RETIREMENT BENEFITS:

Employees may participate in the company 401(k) plan after the one-year anniversary of employment. The company will match up to 6% of employee-contributed funds (capped at an annual compensation of $50,000 per employee) to the 401(k) plan, subject to a retention schedule.

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